Policies
Company Policies, Terms & Conditions — please read before placing an order.
Acceptance of Terms. Please read these policies carefully before using our services. Placing an order or continuing to use tavoprints.com indicates that you have read, understood, and agree to be bound by the terms below.
Hours: Monday–Friday, 10:00 AM–6:00 PM EST · Closed Saturday & Sunday · Appointment Only
Phone: (267) 492-1800 · Email: info@tavoprints.com
Business Hours
All order placements and consultations are by appointment only. Monday–Friday: 10:00 AM–6:00 PM EST. Closed Saturday and Sunday.
First-Time Customers
It helps to know exactly what you want before your visit — browse our website for ideas, then contact our customer service team to schedule a consultation. Consultations are limited to 30 minutes per visit; additional time is billed at $25.00 per hour. Customers with multiple business partners must designate one point of contact who is authorized to approve all jobs. By requesting services, you agree to these Policies, Terms & Conditions prior to any order being processed.
Order Form Policy
A completed order form is required for every design or P.O. number and must include: account/business name and full contact information (name, address, phone, active email); garment details (brand, color, size scale, and quantity); graphic/printing information, including your spec sheet and final artwork file; and a clear due date and shipping information.
Payment
All orders require a 50% deposit to begin production; the remaining balance is due upon pick-up, delivery, or shipment. We accept cash, company checks, digital payments (Zelle, Venmo, CashApp), and major credit/debit cards (Mastercard, Visa, Discover, American Express). A 3% surcharge applies to all credit/debit card transactions.
Cancellation Policy
Orders cancelled within 5 days of deposit are subject to a 15% surcharge of the total invoice, plus a 10% restock fee on Tavo Prints–supplied goods. Orders cancelled after spec sheet approval but before production begins are subject to a 25% surcharge of the total invoice, plus a 15% restock fee on Tavo Prints–supplied goods. Approved refunds are issued as store credit and may take up to 30 business days to process from the date of written cancellation. No refunds are issued once an order has entered production.
Customer-Supplied Goods
Customer-supplied goods for multiple designs or orders must be separated and clearly labeled with: 1) Customer Name, 2) Design Name, and 3) unit count per design. Tavo Prints is not responsible for incorrect quantities submitted by the customer. If Tavo Prints must separate, count, or organize your goods, a 3% surcharge is added to the order.
Deficiency & Damage Allowance
Tavo Prints reserves a damage allowance of up to 3% per order on customer-supplied goods. For example, on an order of 100 customer-supplied shirts, up to 3 shirts damaged during production are not eligible for replacement or reimbursement.
Artwork
Please provide digital artwork in Photoshop, Illustrator, layered PDF, or EPS format via email to info@tavoprints.com or on a USB drive. Artwork must be sized to the actual print dimensions, and all fonts must be converted to outlines.
Artwork Charges
Simple typesetting, minor alterations, and clean-up of scanned or digital art are billed at $25.00 per half hour. Concept and logo design work carries a $150.00 minimum, subject to the complexity and time involved.
Screen Set-Up Policy
Tavo Prints does not sell screens. Screens are filed and stored for 90 days after production unless otherwise requested by the customer; all screens remain the property of Tavo Prints. Screen set-up and printing prices are calculated per print location — front, back, and sleeve locations are each priced separately.
Turnaround Time Policy
Your due date is set once final artwork is in-house and your spec sheet has been approved — no exceptions. Any changes made after spec sheet approval will set your due date back. Orders with partial goods received are placed on hold until all goods arrive; customer-supplied goods that require separation are subject to a 3% surcharge. Standard jobs allow 5–7 business days from spec sheet approval for a sample proof/strike-off, and 7–10 business days from approval for production. Private Label orders (multiple locations, novelty inks, re-labeling, poly-bagging, or special instructions) allow 5–7 business days for spec sheet approval and 14–24 business days for production. Completed orders are available for pick-up by 5:00 PM EST on the deadline date unless other arrangements are made. Due to the custom nature of our work, there are no discounts for delays caused by incomplete information or lack of communication from the customer. In the rare event we cannot complete your order due to a natural disaster, act of terrorism, or other circumstances beyond our control, no cash refunds will be issued — only credit to your account.
Rush / Priority Service
Need it faster? We offer rush service for an added fee: 5 business days (+30% of invoice), 3 business days (+40% of invoice), or next-day service (+60% of invoice). Some orders may not qualify for rush service due to artwork complexity or order quantity. As with standard orders, there are no discounts for delays caused by unforeseen circumstances or lack of communication from the customer.
Returns & Refunds Policy
Please review your invoice and spec sheet carefully before approving — approval confirms all details are correct. Tavo Prints does not issue cash, credit card, or digital refunds; all approved refunds are issued as store credit, valid for one (1) year from the date issued. Credit not used within one year is forfeited. As noted above, no cash refunds are issued for circumstances beyond our control, including natural disasters or acts of terrorism — only account credit. Tavo Prints is not responsible for damages reported after this window.
Shipping
Customers are responsible for getting goods to our facility. Shipping costs are based on the number and weight of boxes and are billed after printing is complete. Tavo Prints is not responsible for late deliveries caused by shipping carriers, weather, or other circumstances beyond our control.
Modifications to Agreement
Tavo Prints reserves the right to modify these Policies, Terms & Conditions at any time. Updates take effect immediately upon posting to this page or upon notice by email or mail, and apply whether or not you have seen the update.
Entire Agreement
These Policies, Terms & Conditions represent the entire understanding between Tavo Prints and the customer regarding the subject matter, whether oral or written, and supersede any prior agreements. Tavo Prints’ failure to enforce any provision does not waive that provision or our right to enforce it later.
Consent to Jurisdiction & Venue
This agreement is governed by the laws of the Commonwealth of Pennsylvania. Both parties consent to the jurisdiction of the courts located in Philadelphia, Pennsylvania.
Severability
If any provision of this agreement is found to violate applicable law, all remaining provisions will remain in full force and effect.
Attorney’s Fees & Costs
In any dispute arising from this agreement — including breach, enforcement, or interpretation — the prevailing party is entitled to recover reasonable attorney’s fees, costs, and expenses.
Text Message (SMS) Communications
SMS Privacy Policy
When you request an appointment by phone, we collect your name and mobile phone number to send appointment confirmation text messages. We do not sell, rent, or share your mobile phone number or opt-in information with third parties for marketing purposes. Message frequency varies based on your appointment activity. Message and data rates may apply. You may opt out at any time by replying STOP.
SMS Terms of Service
By providing your phone number and requesting an appointment with Tavo Prints, you consent to receive automated text messages related to your appointment, including confirmations. Message frequency varies based on your appointment activity. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at (267) 492-1800 or info@tavoprints.com.
Questions About Our Policies?
We're happy to walk you through anything above — reach out anytime.